You have the option to make reservations directly through our user-friendly website, which provides comprehensive details for each trip. Should you require assistance or prefer to speak with one of our agents, please don't hesitate to reach out to us.

You can reach us by calling our toll-free number at (888)-969-2596 or by emailing us at info@voyageshub.com.

Kindly choose the Single supplement option during the reservation process to secure accommodation in a Single room for your journey.

Oh, we are that you missed it! Our promotions are available for a limited duration, so it's crucial to act promptly to take advantage of great offers. Ensure you're subscribed to our email list to stay informed about upcoming sales.

Yes, a deposit ranging from USD 500 to USD 750 is necessary to reserve and secure your seats on the tour. However, if the tour is departing within 90 days, you may be asked to pay the full tour price to confirm your reservation.

Yes, upon booking, you'll receive an email containing your booking confirmation. It's essential to review the information (names and dates of birth on passport) on the same day following the booking. Please inform us immediately if you notice any discrepancies.

Please visit our website and click on the "Login" button located at the top right corner of the page to access your account. Please use the email address you provided during the reservation process and enter your password.  Once logged in, you will see your name at the top. Next to your name, there will be a "My Account" option. Click on "My Account" . In "My Account," you can update your profile, change your email address, update your password, and view your tour booking history. 

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If you've misplaced your password, visit https://www.voyageshub.com/login and select "Forgot password." Enter the email address associated with your reservation and click "Submit." A password reset email will be sent to your registered email address. Make sure to also check your spam folder for the email, as it might end up there sometimes. Follow the instructions in the email to reset your password. Once you've successfully updated your password, you'll be able to log in and access your account.

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If you need to change your email, password, or personal details (such as name, surname, passport number, date of birth, upload passport copy, etc.):

1. Log in to your account.
2. Click on "Profile."
3. You will then be able to add or edit your personal details.

If you are not able to upload your passport then you can email us on info@voyageshub.com

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In the tour booking history section, you will find a list of all the tours you have booked with us. To access a specific booking, click on "Tour Booking History."

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We provide a flexible payment plan where, after paying the deposit, you have the freedom to make payments of any amount on any date. The only requirement is to adhere to the payment deadlines. The payment policy is available in the respective web links for individual tours.

For any bookings which are less than 90 days before departure, please pay 100% of the tour price

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We welcome credit cards for all initial deposits, and bank transfers are also an accepted payment method. The indicated payment schedule denotes the deadlines by which payments should be made. You have the flexibility to make payments at any time before the specified deadline. It's important to note that at present, we do not accept ACH, checks, or PayPal for payments. However, you may opt to pay via bank transfer or credit card.

We require a deposit because our operations team initiates the booking process with our local suppliers immediately. A number of these services, such as on-tour activities, regional air tickets, International air tickets, are non-refundable and cannot be transferred to another traveler. Even if some services are cancellable, they may still incur cancellation or administrative fees, which are covered by your deposit.

Please refer to the "Planning Your Trip to [Destination Name]" section provided in the individual tour link. You'll find most of the answers to your questions there!

No, surcharges apply when paying for your trip with the credit card. However, Occasionally, banks may charge a fee for payments made in a different currency or to a business in another country. This fee is determined by the customer’s bank, not by Voyages Hub, our bank, or our merchant service provider. For clarification on any extra fees, the cardholder should contact their bank directly.

The hotel names will be provided on your travel voucher, which you'll receive 30 day before departure. While we strive to maintain the chosen categories, please note that hotels may be subject to change without prior notice.

Upon completing your final payment, you'll receive an email confirmation. Your final documents will be uploaded to your Voyages Hub account within 30 days before departure. These documents will contain your day-by-day itinerary, daily pick-up timings, details of local suppliers, hotel names, optional excursions, and more. It's crucial to print the latest version before your travel to ensure all updates are reflected. Please note that if there have been any changes or modifications to your bookings, the information provided in the latest version of your final document will always be the most updated

Upon accessing your account, navigate to the tour booking history section where you'll find a record of all your bookings. From there, select the specific tour you're interested in to download your final document. 

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Once you've made the deposit payment, an invoice will be automatically generated. You can access and view this invoice by logging into your account.

To check your outstanding balance, log in to your account and navigate to the tour booking history. There, you'll see a list of all your bookings. Select the particular tour you're interested in, and you'll find the remaining balance indicated. You can then adjust the payment amount as needed and proceed with the payment steps. 

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If you prefer to pay through a bank transfer, kindly send us an email, and we'll provide you with our bank details. After you've completed the bank transfer, please send us a copy of the transaction via email. This allows us to follow up with our bank and update your account accordingly.

Certainly, you can. We advise against saving your card details during the initial deposit process. This ensures that you have the flexibility to make payments using multiple cards.

Absolutely, you can. Please reach out to us via email, and we'll adjust your invoice to include the desired add-ons.

If you're using a credit card to make your payments, 

1. Incorrect card number: Ensure that you've entered the correct card number without any spaces or hyphens.
2. Expired credit card: Double-check the expiration date to ensure it's entered correctly.
3. Incorrect security code (CVV / CVC): Verify that you've entered the CVV code correctly. It's usually located on the back of the card in the signature area. For American Express cards, the CVV code is the 4 digits above the card number on the front.
4. Credit limit reached: Confirm that your card has sufficient funds and hasn't exceeded its limit. Contact your bank to extend the limits if necessary.
5. Secure payment or 3DSecure: Some purchases require additional verification, such as a code sent via SMS or through your bank's app. Make sure to have your mobile phone nearby to enter the verification code when prompted during the purchase process.

Once your booking is confirmed, changes to flights or related services are not allowed. If you wish to make significant amendments that affect the flights, you'll need to cancel the booking according to the applicable terms and conditions, then make a new booking. For details about the cancellation policy, please refer to the relevant Terms and Conditions section for your booking. If you wish to proceed with the cancellation or need assistance, please get in touch with us.

Certainly, if you're interested in Premium Economy, Business, or First Class seats, additional fees may apply. Please note that these options are subject to availability and may not be offered on all flights. Once tickets have been issued, changes are not permitted. If you wish to request a flight upgrade or obtain a quotation, kindly reach out to us via email, providing all relevant details. Our customer service team will promptly respond to your inquiry.

Yes, you can add your loyalty number or TSA number to your reservation directly on the airline's website through the "my booking" section or similar features. Typically, loyalty programs allow passengers to input this information even after booking. However, once our team processes the reservation, we are unable to add these details.

We are already notified by the airline we will be prioritizing to arrange alternatives. If the change occurs within 24 hours of departure, please contact the airline directly or arrive at the airport at least 4 hours before the scheduled time, as they're best equipped to handle such short notice changes.

However If you purchased the tickets directly, you'll need to inform us about the new flight details. This way, we can update our local operators at the destination accordingly.

The possibility of transferring a spot to another traveler depends on the proximity to the departure date. Under certain circumstances, we may facilitate a transfer outside of the pay-in-full period for a fee.

When you pay your deposit, some of those funds may be used to secure non-refundable permits or activities for your trip. If you're outside the pay-in-full period but have already made payments, a partial refund minus the deposit cost may be feasible. If you're within the pay-in-full period, additional fees may apply as per our Booking Conditions. Please contact us to explore your options further.

We collaborate with a variety of airlines. We mostly work with Scheduled airline and avoid low cost carriers. Our ticketing agents will recommend available flight itineraries for your journey. We recommend direct flights when they're an option and provide information on any additional costs involved. Whenever feasible, we strive to accommodate your preferences regarding airline choice or scheduling. Please note that fees may be applicable.

Once you receive your e-tickets, usually about 72 hours after booking, you'll have the choice to pick your seat directly through the airline, either online or by phone. It's worth noting that airlines often charge for advanced seat selection. However, if you opt for online check-in 24 hours before your flight, seat selection is typically complimentary. Regardless of your preferred method for seat selection, you'll have the flexibility to choose your desired seat or one with extra legroom (within Economy class) and settle any applicable fees directly with the airline.

However, for group travel, most airlines don't permit advanced seating. In such instances, you'll need to check in online 24 hours prior to departure.

Once your package is booked, the deposit is non-refundable. However, each of our tours has a unique cancellation policy. For more details, please refer to the cancellation section of the individual tours. If you decide to cancel your trip after paying the deposit, you forfeit the deposit. If you cancel after paying the balance, you forfeit the total amount paid.

We highly recommend purchasing travel insurance through us or independently. It's advisable to check if your credit card or other personal benefits already provide coverage.

To cancel your trip, please provide written confirmation of cancellation via email to info@voyageshub.com or reach out to your local travel agent. Upon receiving the cancellation email, our team will furnish you with the necessary documentation for your insurance purposes. For further information on our cancellation policy, please consult our terms and conditions.

We strongly advise having insurance. Since many of our travelers book their trips months in advance, unforeseen events could occur between booking and travel time, such as incidents involving the guest, a family member, or a traveling companion, which could lead to cancellations and financial loss.

The majority of our departures are guaranteed. In the rare instance that we don't reach the required number of travelers, we collaborate with our local operator to adjust pricing. It's highly unlikely that Voyages Hub would cancel the package for this reason.

Before booking, yes. Our sales team can tailor your package if you desire a longer stay at your destination, wish to return from a different airport, or need to add a flight. Simply inquire with your agent during the reservation process and we will check on any price difference and advise you.  However, once the reservation is confirmed, it's not possible to make any changes or upgrade the plane ticket.

Your package cannot be transferred to anybody. However, in certain situations, our team might be able to transfer part of your trip to a different passenger. This will require a thorough review by our operations department, and additional fees may apply.

Unfortunately, we are not licensed to sell travel insurance. Provincial regulations require individuals to be licensed to sell insurance. However, we can recommend licensed insurance agents who can assist you. Alternatively, we suggest contacting your local insurance provider for all your insurance needs.

No, there is no need for a guide to travel with you from your City. You will take your flights independently from your departure city in USA or Canada, and you will be greeted upon arrival (if your package includes airport transfers). Our local operators are well-coordinated to welcome you at the airport.

Whether you need a visa depends on your citizenship and destination. It is your responsibility to ensure you have the necessary documents to enter or transit through a country. For certain packages (such as Jordan or Vietnam), we handle the visa for you and/or provide instructions on how to obtain it.

If you hold a passport other than US or Canadian, please check the entry requirements for your destination or connecting country by clicking on this link.

For Canadians – Please click on this link to check for Visa Requirements

For Americans – Please click on this link to check for Visa Requirements

We suggest consulting a travel clinic as soon as you book your package, as some destinations require vaccinations several weeks in advance.

Triple and quad occupancy rooms are available upon request, but the prices may vary. Additionally, please be aware that triple or quad occupancy rooms will have only two beds. For details on bedding configuration, please refer to our Hotel Accommodation section in our Terms and Conditions page. If you have three or four people who would like to share a room, please reach out to our customer service team or email us at info@voyageshub.com.

Yes, to make a booking, we require only your complete name and date of birth as stated in your passport or as they will be listed in your new passport. If there are no alterations to your name, you can provide details from your old passport for reference. It's essential to provide accurate information at the time of reservation. Any fees incurred due to changes or misspellings in the name will be the responsibility of the passenger. Please be aware that special characters such as hyphens and accents may not appear on e-tickets.

Please ensure your passport remains valid for at least six months beyond your return date. If it doesn't, you'll likely need to renew it before your trip. Be sure to review the entry requirements for your destination country. Voyages Hub cannot be held accountable if your passport doesn't meet the requirements of the visited country.

Certainly. We have strong partnerships with many travel agencies across Canada and the US. Please feel free to provide our contact details to your agent. Once your agent contacts us, we kindly request that all further communication regarding your booking be directed through your agent.